The models
- Credits
Flex Credits
$500 per 100,000 credits. A standard action uses 20 credits, or $0.10, and a voice action 30. Credits can be pre-purchased, pre-committed or used pay-as-you-go.
- Per user
Per-user add-ons
Agentforce add-ons for Sales, Service and Field Service at $125 per user per month, and $150 for Industries, for unmetered employee use.
- Conversations
Per conversation
$2 per customer-facing conversation. It cannot be mixed with Flex Credits in the same org.
- Resolutions
Pay per resolution
Agentforce Help Agent, generally available since July 2026, charges $2 per issue resolved autonomously, with no charge if the customer escalates or leaves negative feedback.
What changed in 2026
The new Core, Advanced and Max editions, introduced in September, include a yearly Flex Credit allocation per org. Included credits are priced into the edition whether or not they are used.
Salesforce has also announced that successful calls to its platform made by registered AI agents, over MCP or direct API, will be metered as Headless Platform Interactions and draw down Flex Credits. The rate has not been published, and Salesforce says it will give 30 days' notice before metering begins. Traditional API integrations stay on their current terms.
What it means for buyers
Different models suit different uses, and the choice affects cost as much as the rate does. Committed credits are paid for whether or not they are used, and agent traffic that is not metered today may be soon. Agentforce commitments are negotiable, and worth sizing to real use.
Where Deal IQ comes in
This page covers what has changed and where the cost sits. Turning that into a better price on your contract is the negotiation itself. Deal IQ has run 290+ negotiations across Salesforce, Slack, Tableau and MuleSoft, covering $725M+ in contract value, with a network of 350+ former vendor sales, pricing and deal desk leaders that includes people who sold Salesforce. We negotiate directly with Salesforce or behind the scenes with your team, and our fee comes from the savings.
Frequently asked questions
How much do Salesforce Flex Credits cost?
$500 per 100,000 credits. A standard Agentforce action uses 20 credits, or about $0.10.
What is Agentforce pay-per-resolution?
Pricing for Agentforce Help Agent at $2 per issue resolved autonomously, with no charge when the customer escalates to a human or leaves negative feedback. It became generally available in July 2026.
Will Salesforce charge for AI agents calling its APIs?
Salesforce has announced that successful MCP and direct API calls by registered agents will be metered as Headless Platform Interactions against Flex Credits, with 30 days' notice before metering starts. Traditional integrations are unchanged.
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