ProSupport
Dell sells support separately from hardware through ProSupport tiers, which differ in response times and coverage. Support is usually bought for multiple years and renewed as systems age. The default tier is not always what each system needs.
APEX
APEX is Dell's as-a-service model: servers, storage, data protection and PCs delivered with software and support as a subscription over a multi-year term, billed on committed or used capacity. Committed capacity is billed whether or not it is used.
Timing
Dell's fiscal year ends on the Friday nearest January 31, and its fourth quarter runs from November to January.
Where Deal IQ comes in
The facts on this page are public. What your organization should pay is not, and that is settled in the negotiation. Deal IQ has run 120+ Dell negotiations covering $175M+ in contract value, with a network of 350+ former vendor sales, pricing and deal desk leaders that includes people who sold for Dell. We negotiate directly with Dell or behind the scenes with your team, and our fee comes from the savings.
Frequently asked questions
What is Dell APEX?
Dell's as-a-service model, delivering hardware, software and support as a subscription billed on committed or used capacity.
When is Dell's fiscal year end?
On the Friday nearest January 31.
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