What changed
On April 9, 2026, ServiceNow replaced Standard, Pro, Pro Plus, Enterprise and Enterprise Plus with three tiers: Foundation, Advanced and Prime. Now Assist, Moveworks, Workflow Data Fabric and AI Control Tower are bundled into every tier rather than sold as add-ons.
AI usage is measured in assists drawn from a pool held at the tenant level. ServiceNow has not published the assist cost of each action or the pool size included with each tier. Legacy SKUs stopped selling on July 1, 2026.
What it means for existing customers
Existing contracts keep their legacy SKUs until renewal, when they move to Foundation, Advanced or Prime. That makes the next renewal a repricing: tier mapping, bundled AI and the size of the assist pool all show up in the quote, alongside fulfiller counts that drift over the term.
The AI is included in the tier price whether the business uses it or not.
Where Deal IQ comes in
This page covers what has changed and where the cost sits. Turning that into a better price on your contract is the negotiation itself. Deal IQ has run 75+ ServiceNow negotiations covering $200M+ in contract value, with a network of 350+ former vendor sales, pricing and deal desk leaders that includes people who sold ServiceNow. We negotiate directly with ServiceNow or behind the scenes with your team, and our fee comes from the savings.
Frequently asked questions
What are ServiceNow Foundation, Advanced and Prime?
The three tiers that replaced ServiceNow's five legacy packages on April 9, 2026, each with AI capabilities bundled in.
Can we keep our legacy ServiceNow SKUs?
Until renewal. Legacy SKUs stopped selling on July 1, 2026, and existing contracts move to the new tiers when they renew.
How is ServiceNow AI usage measured?
In assists drawn from a tenant-level pool. ServiceNow has not published the assist cost of each action or the pool size per tier.
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